For the first time ever, Traveloka Malaysia is hosting an awards program to recognize hotel partners for their continuous hard work in providing top quality services to Traveloka’s guests. Based on the great support that the brand has received from its hotel partners throughout the years, Traveloka Malaysia is the first country in the Southeast Asia region to host the Traveloka Hotel Awards after Indonesia. The awards were first introduced in the brand’s home country, Indonesia, back in 2017.

Angelica Chan, Country Market Manager of Traveloka Malaysia, said that the awards were created specifically to give appreciation to the best hotel partners that were successful in creating a well-rounded experience for each guest.

“It has been more than three years since our inception in the Malaysian market. This award is one of the ways of showing our appreciation to our hotel partners for their continuous hard work in providing top quality services to Traveloka’s guests,” she said.

Chan added that the initiative will encourage hotel partners to continue in providing guests’ great experiences to gain positive reviews on Traveloka’s platforms.

“Our guests are always looking for a hotel with great deals and services. Hence, this is why we always encourage them to share their feedback after their stay. We value each and every guests’ feedback, hoping that it will not only help improve the overall hospitality industry but particularly to increase Traveloka’s positioning as a one-stop booking destination platform,” Chan concluded.

During the ceremony, Traveloka Malaysia announced 28 winners from its hotel partners in Kuala Lumpur, Selangor, Pahang and Negeri Sembilan, which was held at The Grounds KL, MAHSA Avenue recently.

The nominees are segmented into three different tiers:

Prestige: 4-5 stars hotels (Exclusive hotels with a beyond-expectations stay)

Premium: 3 stars hotels (Comfortable hotels with the best stay experience)

Value: 1-2 stars hotels (High-quality hotels with value-for-money experiences)

 

Winners are selected and evaluated based on the compilation of positive guests’ reviews and feedback on Traveloka from the year 2018. Within the three tiers, winners were identified based on these four awards categories:

Exceptional Guest Experience 

Best Guest Experience in Cleanliness

Best Guest Experience in Service

Best Guest Experience in Food

 

The full list of winners for Kuala Lumpur and Selangor as well as Pahang and Port Dickson are as below:

Kuala Lumpur

Exceptional Guest Experience

My Hotel @ KL Sentral 

Hotel CaPITOL Kuala Lumpur

Royale Chulan Bukit Bintang 

 

Best Guest Experience in Cleanliness

Gold3 Boutique Hotel

Hotel 99 Kuala Lumpur (Chinatown) 

Concorde Hotel Kuala Lumpur 

 

Best Guest Experience in Service

Simms Boutique Hotel

Easy Hotel Kuala Lumpur Sentral

ANSA Hotel Kuala Lumpur

 

Best Guest Experience in Food

Hotel Imperial Bukit Bintang

Alpha Genesis Hotel

The Zon All Suites Residences On The Park

 

Selangor

Exceptional Guest Experience

Bary Inn Hotel

The Youniq Hotel

The Everly Putrajaya

 

Best Guest Experience in Cleanliness

City View Hotel At KLIA & KLIA2

Tune Hotel – DPulze Cyberjaya

Concorde Hotel Shah Alam

 

Best Guest Experience in Service

Capsule Transit

GM Grand Moments

Sri Langit Hotel

Dash Box Hotel Cyberjaya

 

Best Guest Experience in Food

Citadines DPulze Cyberjaya

Palm Garden Hotel

 

Negeri Sembilan

Exceptional Guest Experience

Lexis Hibiscus Port Dickson

 

Best Guest Experience in Cleanliness

Avillion Admiral Cove

 

Pahang

Exceptional Guest Experience

Grand Ion Delemen Hotel

Resorts World Genting – First World Hotel

 

Johor

Exceptional Guest Experience

KSL Hotel & Resort Johor Bahru

Erica Hotel

New Boutique Hotel

 

Best Guest Experience in Cleanliness

Citrus Hotel Johor Bahru by Compass Hospitality

Baguss City Hotel

CIQ Central Hotel

 

Best Guest Experience in Service

GBW Hotel

Tune Hotel Danga Bay

Peach Hill Hotel

 

Best Guest Experience in Food

The Puteri Pacific Johor Bahru

Grand Sentosa Hotel Johor Bahru

Hotel Seri Malaysia Johor Bahru

 

Melaka

Exceptional Guest Experience
Hatten Hotel Melaka

Estadia Hotel

Hotel Hong

 

Best Guest Experience in Cleanliness
Swiss-Garden Hotel Melaka

The Explorer Hotel

Thoo Hotel

 

Best Guest Experience in Food

Imperial Heritage Hotel Melaka

La Boss Hotel Melaka

Prima Hotel Melaka

 

Best Guest Experience in Service

The Straits Hotel & Suites

Euro Rich Hotel Melaka

Comfort Two Hotel

 

Penang

 

Exceptional Guest Experience

Berjaya Penang Hotel

Tune Hotel Georgetown Penang

Grand Inn Hotel – Macalister Road

 

Best Guest Experience in Cleanliness

Sunway Hotel Georgetown Penang

One Pacific Hotel and Serviced Apartments

Heliconia Hotel

 

Best Guest Experience in Food

Vouk Hotel Suites Penang

Travelodge Georgetown, Penang

YMCA Penang

 

Best Guest Experience in Service

The Gurney Resort Hotel and Residences

Red Rock Hotel Penang

118 Hotel Macalister

 

Langkawi

Exceptional Guest Experience

Adya Hotel Langkawi

Alia Residence Business Resort

Landcons Hotel

 

Best Guest Experience in Cleanliness

Bayview Hotel Langkawi

Langkawi Seaview Hotel

Cenang View Hotel

 

Best Guest Experience in Food

Meritus Pelangi Beach Resort & Spa Langkawi

HIG Hotel

Sandy Beach Resort Langkawi

 

Best Guest Experience in Service

Holiday Villa Beach Resort & Spa Langkawi

Bella Vista Waterfront Resort & Spa

Salsa Resort Langkawi

 

Sarawak

Exceptional Guest Experience

Grand Margherita Hotel

Kingwood Hotel Kuching

360 Xpress City Centre Kuching

 

Best Guest Experience in Cleanliness

Riverside Majestic Hotel

Tune Hotel – Waterfront Kuching

Jinhold Service Apartment

 

Best Guest Experience in Food

Imperial Hotel Kuching

Imperial Riverbank Hotel Kuching

Grand Supreme Hotel

 

Best Guest Experience in Service

Merdeka Palace Hotel & Suites

Harbour View Hotel Kuching

Fairlane Inn

 

Sabah

Exceptional Guest Experience

Sabah Hotel Sandakan

Courtyard Hotel @ 1Borneo

Promenade Service Apartment

 

Best Guest Experience in Cleanliness

Ming Garden Hotel And Residence

Tune Hotel – 1Borneo Kota Kinabalu

Hotel Deleeton Kota Kinabalu

 

Best Guest Experience in Food

Promenade Hotel Kota Kinabalu

Grand Borneo Hotel

 

Best Guest Experience in Service

The Klagan Regency

TH Hotel Kota Kinabalu

Switz Paradise Hotel

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The state-specific awards will take place over the course of July and August. Stay tuned to our awards series as we reveal the winners from each state!