The best Malaysian hotels recognized at the Traveloka Hotel Awards 2019
For the first time ever, Traveloka Malaysia is hosting an awards program to recognize hotel partners for their continuous hard work in providing top quality services to Traveloka’s guests. Based on the great support that the brand has received from its hotel partners throughout the years, Traveloka Malaysia is the first country in the Southeast Asia region to host the Traveloka Hotel Awards after Indonesia. The awards were first introduced in the brand’s home country, Indonesia, back in 2017.
Angelica Chan, Country Market Manager of Traveloka Malaysia, said that the awards were created specifically to give appreciation to the best hotel partners that were successful in creating a well-rounded experience for each guest.
“It has been more than three years since our inception in the Malaysian market. This award is one of the ways of showing our appreciation to our hotel partners for their continuous hard work in providing top quality services to Traveloka’s guests,” she said.
Chan added that the initiative will encourage hotel partners to continue in providing guests’ great experiences to gain positive reviews on Traveloka’s platforms.
“Our guests are always looking for a hotel with great deals and services. Hence, this is why we always encourage them to share their feedback after their stay. We value each and every guests’ feedback, hoping that it will not only help improve the overall hospitality industry but particularly to increase Traveloka’s positioning as a one-stop booking destination platform,” Chan concluded.
During the ceremony, Traveloka Malaysia announced 28 winners from its hotel partners in Kuala Lumpur, Selangor, Pahang and Negeri Sembilan, which was held at The Grounds KL, MAHSA Avenue recently.
The nominees are segmented into three different tiers:
Prestige: 4-5 stars hotels (Exclusive hotels with a beyond-expectations stay)
Premium: 3 stars hotels (Comfortable hotels with the best stay experience)
Value: 1-2 stars hotels (High-quality hotels with value-for-money experiences)
Winners are selected and evaluated based on the compilation of positive guests’ reviews and feedback on Traveloka from the year 2018. Within the three tiers, winners were identified based on these four awards categories:
Exceptional Guest Experience
Best Guest Experience in Cleanliness
Best Guest Experience in Service
Best Guest Experience in Food
The full list of winners for Kuala Lumpur and Selangor as well as Pahang and Port Dickson are as below:
Kuala Lumpur
Exceptional Guest Experience
Best Guest Experience in Cleanliness
Hotel 99 Kuala Lumpur (Chinatown)
Best Guest Experience in Service
Easy Hotel Kuala Lumpur Sentral
Best Guest Experience in Food
The Zon All Suites Residences On The Park
Selangor
Exceptional Guest Experience
Best Guest Experience in Cleanliness
City View Hotel At KLIA & KLIA2
Best Guest Experience in Service
Best Guest Experience in Food
Negeri Sembilan
Exceptional Guest Experience
Best Guest Experience in Cleanliness
Pahang
Exceptional Guest Experience
Resorts World Genting – First World Hotel
Johor
Exceptional Guest Experience
KSL Hotel & Resort Johor Bahru
Best Guest Experience in Cleanliness
Citrus Hotel Johor Bahru by Compass Hospitality
Best Guest Experience in Service
Best Guest Experience in Food
The Puteri Pacific Johor Bahru
Grand Sentosa Hotel Johor Bahru
Hotel Seri Malaysia Johor Bahru
Melaka
Exceptional Guest Experience
Hatten Hotel Melaka
Best Guest Experience in Cleanliness
Swiss-Garden Hotel Melaka
Best Guest Experience in Food
Imperial Heritage Hotel Melaka
Best Guest Experience in Service
Penang
Exceptional Guest Experience
Grand Inn Hotel – Macalister Road
Best Guest Experience in Cleanliness
Sunway Hotel Georgetown Penang
One Pacific Hotel and Serviced Apartments
Best Guest Experience in Food
Best Guest Experience in Service
The Gurney Resort Hotel and Residences
Langkawi
Exceptional Guest Experience
Alia Residence Business Resort
Best Guest Experience in Cleanliness
Best Guest Experience in Food
Meritus Pelangi Beach Resort & Spa Langkawi
Best Guest Experience in Service
Holiday Villa Beach Resort & Spa Langkawi
Bella Vista Waterfront Resort & Spa
Sarawak
Exceptional Guest Experience
360 Xpress City Centre Kuching
Best Guest Experience in Cleanliness
Tune Hotel – Waterfront Kuching
Best Guest Experience in Food
Imperial Riverbank Hotel Kuching
Best Guest Experience in Service
Sabah
Exceptional Guest Experience
Best Guest Experience in Cleanliness
Ming Garden Hotel And Residence
Tune Hotel – 1Borneo Kota Kinabalu
Best Guest Experience in Food
Best Guest Experience in Service
The state-specific awards will take place over the course of July and August. Stay tuned to our awards series as we reveal the winners from each state!